Returns & Exchange Policy
At MedGear, we strive to ensure your complete satisfaction with every purchase you make. While we do not offer a general return policy, we understand the importance of finding the right fit for our valued customers.
Therefore, we are pleased to provide an exchange option for items that have sizing issues. If you encounter any sizing problems with your purchased item, you can request an exchange within 10 days from the date of purchase. The following guidelines apply to the exchange process:
- Eligibility: The item must be unworn, unwashed, and in its original condition with all tags and labels intact.
- Proof of Purchase: You will need to present a valid proof of purchase, such as a receipt or order confirmation, to initiate the exchange process.
- Exchange Process: To request an exchange, please contact our customer support team through email [email protected]. They will guide you through the exchange process.
- Exclusions: Please note that certain items may not be eligible for exchange, such as clearance or final sale items. Additionally, personalized or customized items cannot be exchanged unless there is a manufacturing defect.
- Shipping Costs: The customer is responsible for any shipping costs associated with the exchange, unless the exchange is due to our mistake.
- Refund Policy: As per our policy, we do not offer refunds for any products unless there is a manufacturing defect.
Shipping & Delivery
If your delivery is late or incorrect, please contact us by emailing [email protected]
CONTACT
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